Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account holder name, email address, and business/agency name
• Employee/worker names and phone numbers added to your account
• Schedule and shift time information
• Payment information (processed securely by Stripe — we do not store card details)
• Usage data and communications with our service

2. How We Use Your Information

We use the information we collect to:

• Send automated SMS and voice call shift reminders to workers
• Process payments and manage your subscription
• Provide, maintain, and improve our services
• Communicate with you about your account
• Comply with legal obligations

3. SMS and Voice Call Communications

By adding workers to MyShiftReminder, you confirm that you have obtained consent from those workers to receive automated SMS messages and/or voice calls related to their shift schedule. These communications include:

• Clock-in shift reminders
• Clock-out shift reminders

Message frequency: up to 4 messages/calls per worker per day. Message and data rates may apply. Workers may opt out by contacting their employer (the account holder) to be removed from the system.

For help: Contact us at support@myshiftreminder.com.

We will never sell, share, or distribute worker mobile phone numbers or any mobile information to third parties or lead generators for marketing or any other purpose. Phone numbers are used exclusively to deliver shift reminder notifications through our service.

Supported carriers include AT&T, T-Mobile, Verizon, and most major US carriers.

4. Information Sharing

We do not sell your personal information or your workers' information. We may share information with trusted third-party service providers solely to operate our services:

• Twilio — for SMS and voice call delivery
• Stripe — for payment processing
• Vercel — for application hosting
• Neon — for database storage

These providers are bound by confidentiality obligations and only process data as necessary to provide their services.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/SSL), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your account data for as long as your account is active. When you cancel your account, we will delete your data within 30 days, unless we are required by law to retain it longer. Worker phone numbers and schedules are deleted when a worker is removed from your account or when your account is cancelled.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Cancel your account at any time
• Request a copy of your data
• Opt out of promotional communications

To exercise these rights, contact us at support@myshiftreminder.com.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website.

10. Contact Us

Questions about this Privacy Policy?

Email: support@myshiftreminder.com

Son Healthcare Services LLC
Operating as MyShiftReminder